Company Description

ATS Welding Inc. is a privately owned company engaged in the oil and gas industry, specializing in industrial field services including construction, maintenance and fabrication of piping and piping systems.
Founded in 1994 as primarily a specialty welding company, ATS has forged a solid reputation as a multifaceted industrial services provider with credentials in refinery and pipeline construction, and plant maintenance work, including civil and structural, welding, hydro testing, pipeline mapping and a host of related services.

Job Description

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Additional Information

All your information will be kept confidential according to EEO guidelines.