2 Service Desk Analyst Jobs in Stow, OH
AtNetPlus, Inc. is Hiring a Service Desk Analyst Near Stow, OH
We take pride in not only providing award-winning IT Services, but also going above and beyond for our clients. Our team of experts is always working hard to refine our solutions, ensuring they're effective, efficient, and current. What genuinely makes us stand out is our enthusiasm for outstanding performance and our dedication to supporting our clients on their path to success.
AtNetPlus lives its core values: Collaborative, Respectful, Effective Communicator, Driven, and Supportive. We hire candidates who exemplify these values, and we expect our staff to embrace these values to ensure we are delivering the best customer service possible. We strive to promote within. Due to our growth, we are seeking resources from outside the organization.
Are you an inquisitive, logical thinker who loves working with the latest tech? Pairing this with a customer-driven mindset and an appreciation for our values makes you a good candidate for our team.
We are currently seeking a full-time Service Desk Analyst in our Stow, Ohio office.
The Service Desk Analyst is the first line of support for our customers. This position responds to customer inquiries and handles customer issues and will be responsible for escalating issues as needed for resolution and/or follow-up.
BELOW ARE SOME OF THE KEY RESPONSIBILITIES OF THIS POSITION:
- Communicate with clients in a way that is professional and aligns with our Values
- Resolve customer issues and identify and escalate priority issues when needed
- Answer incoming technical phone calls, create tickets, and route the caller to the appropriate person, if needed
- Communicates proactively and works cooperatively with the Service Coordinator
- Goes onsite when needed to resolve a customer issue
- Complies with the Client Solutions' Expectation Summary
- Assist the Account Management Team when needed
- Gather/document relevant technical information for the Escalation Team as needed.
- Must be very familiar with the following technologies:
- Networking Infrastructure ( Routers, Switches, Firewalls)
- WAN
- VPN
- Windows
- Active Directory
- Group Policy Troubleshooting
- Must have a valid driver's license, with ready access to an automobile with insurance
- Must have strong oral and written communication skills, learning skills, customer service orientation, problem analysis, problem-solving, adaptability, planning and organizing, attention to detail, and stress tolerance.
- Most work is performed in an office environment, requiring many hours of sitting and close desk work
- Flexible Work-From-Home Schedules
- Competative Wages
- Full Suite of Insurance Coverages (Medical, Vision, Dental, LTD, Life)
- Company pays approx. 70% of primary medical insurance, and contributes to HSA
- Short Term Disability (company paid) & Long Term Disability
- Basic Life Insurance (Company Paid) and Voluntary Life
- 401k Pension Plan with up to 4% Match and Immediate Vesting
- 15 Days of PTO to Start & 9 Holidays Per Year
- Training/Certification Reimbursement
- Tight-knit Team Environment
- End of the Year Discretionary Bonus
- Cell Phone Allowance
Job Summary
Full Time
IT Outsourcing & Consulting
$48k-60k (estimate)
05/16/2024
11/19/2024
atnetplus.com
STOW, OH
25 - 50
1998
Private
JAMES LABER
$5M - $10M
IT Outsourcing & Consulting
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The job skills required for Service Desk Analyst include Troubleshooting, Customer Service, IT Support, Problem Solving, Active Directory, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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