Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Product Manager, Service Experience We are looking for a Senior Product Manager to help lead our Service Experience focus within our Platform and Data Services subdivision. The Platform and Data Services subdivision primarily builds tools, frameworks, and products for use by internal athenahealth development teams within our athenaOne flagship product. Additionally, we also have a suite of technical products such as APIs, Eventing, CDS Hooks, SSO, etc., that can be leveraged by external customers who want to build on top of the athenaOne ecosystem. These products may be used by existing athenaOne customers who want to build their own apps or by third-party health IT companies who will innovate specific workflows leveraging these tools. This role will be focused on customer-facing experiences for these “builders” to learn about, onboard to, manage, and get support for these technical products. While each technical product is different, the customers using them often leverage more than one so the priority is improving the consistency of experience and depth of capabilities within each to empower our customers. Key responsibilities include: understanding the market and customer, driving to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule. You have a passion for improving healthcare and can speak the language of Dev Portals. You have experience in customer-facing workflows and are passionate about efficiency, usability, simplicity, and the power of good design to deliver business value. Your drive allows you to achieve meaningful results, with empathy for the user of our products and services. You are able to influence both horizontally and vertically inside and outside of an organization. You appreciate the software development process and the varying personalities in the cross-functional groups that we work with. You possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate. The Team: The Builder Service Experience team supports client-facing workflows and internal support processes that enable the onboarding, usage, management, and support of our Platform technical capabilities that enable these “builders” to leverage all the power of the athenaOne ecosystem within their own apps. We are a mission-driven team of product, engineering, UX, and analytics professionals that are passionate about making healthcare a better industry for care providers and patients. This is a hybrid role based in Boston, MA. Job Responsibilities Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve, in support of and partnership with UX and Engineering team members Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog Partner with Product Management leaders to be the voice of product decisions within the organization Serve as Product Owner for scrum teams covering assigned product area Partner with Product Management leaders to drive portfolio and product strategy Engage with Sales, Customer Success, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know Typical Qualifications Bachelor’s Degree or equivalent combination of education, training, and experience required 7 years overall professional experience, inclusive of a minimum of 4-6 years of product management experience Experience working with Agile (Scrum) teams desired Experience with APIs desired Understanding of healthcare / health IT environments and data interoperability a plus Experience testing and validating value of products in the market Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities Ability to explain your positioning to various people around the company in an effective way Excellent verbal and written communication skills, especially with senior leaders and customers About athenahealth Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. What’s unique about our locations? From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. Our company culture might be our best feature. We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone. Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement. What can we do for you? Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance. https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com