Atento is an award-winning global CX solutions company that creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
We have multiple positions across the US in different states, on-site and work-from-home positions for customer service associates.
Apply today and leave us your updated CV. We will reach out as soon as we find a position that fits your profile.
WHAT YOU WANT MATTERS TO US
Think about making a checklist with all of the things that would make you feel good at work. Does your checklist have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people's day. If so, Atento is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think.
Our positions support all customer interactions, providing account management and overall general questions. You will determine and resolve root causes to customer concerns and inquiries.
WHAT'S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from, and grow with.
• Endless career opportunities and clear paths for career development.
• A competitive salary.
• Inclusive perks and benefits.
• Opportunity for monthly performance incentives and commissions.
• Benefits package (Medical, Vision, Dental insurance).
• Joining a team and building a positive relationship of teamwork, trust, and excellence.

ESSENTIAL FUNCTIONS

• Maintains a strong level of professionalism working to establish a positive rapport with every customer via call, chat, or email.
• Documents product issues and enhancements escalating information to leadership.
• May create and/or update customer support cases, as needed, and determine the correct support queue for submission and resolution.
• Answer how-to questions and help customers learn how to operate, maintain, and troubleshoot complex products.
• Take ownership of resolving customer needs, coordinate and execute solutions, and ensure full completion of all related tasks and required follow-up.
• Serve as a brand expert, liaison, and ambassador during all interactions.
• Collect and document insights on customer and business needs to help the organization craft improvements.
• Contribute to the ongoing success of the organization and fellow team members by developing best practices and sharing knowledge.
• Maintain expected metrics.
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

TO BECOME A PART OF OUR TEAM:

• High school diploma or equivalent required.
• Open to work at any Operation schedule.
• Minimum of 1-2 years of experience in a related field; or
• An equivalent combination of education and experience is sufficient to successfully perform the essential functions of the job.
• Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on generally routine assignments, occasionally deviating from defined procedures.
• Strong communication and customer relation skills.
• Willingness to continuously learn about new products, systems, and policies.
• Experience using a computer and Microsoft Office products is a must.
• Demonstrate skills in courtesy, concern, timely resolution, value creation, and relationship building.

CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000 people around the globe choose to call Atento home.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.