Content Writer – BPO. Atento Miramar, Florida, United States. We are Atento, a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 13 countries, and is recognized as one of the 25 best in the world, according to the Great Place to Work Ranking. Job Responsibilities. Develop written content for our Business Help Center that teaches people how to use the platform for Business monetization p...
Job Summary. We are seeking a motivated and experienced. Quality and Training Subject Matter Expert (SME). to join our team. This role will focus on ensuring the highest standards of quality across processes while providing expert-level training and support to new and existing team members. The SME will also be responsible for offering on-the-floor support during the evening shift from 6:00 PM to 8:00 PM to assist with real-time queries and chall...
Job Summary. We are seeking a motivated and experienced. Quality and Training Subject Matter Expert (SME). to join our team. This role will focus on ensuring the highest standards of quality across processes while providing expert-level training and support to new and existing team members. The SME will also be responsible for offering on-the-floor support during the evening shift from 6:00 PM to 8:00 PM to assist with real-time queries and chall...
We are looking for a Technical Product Specialist expert to join our expanding team. There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it’s very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. As a Technical Product Specialist exp...
About the Role. We are seeking a detail-oriented and tech-savvy. Technical Product Specialist. to support the execution and optimization of our campaign initiatives. This role bridges the gap between product capabilities and campaign performance, ensuring seamless integration, troubleshooting, and enhancement of TikTok-related tools and technologies. Key Responsibilities. Serve as the technical point of contact for campaign setup, execution, and ...
Propose a functional operational structure to deliver the following outcomes. Manage and Report Pillar Performance – (Supervisors). Have good product knowledge to apply root cause analysis and provide support to agents in handling difficult/escalated cases/tickets. Drive team’s efficiency and proficiency through 1:1 coaching sessions & quartile management approach based on observations and QA evaluation results. Report updates (highlights low lig...
Content Writer – BPO. Atento Miramar, Florida, United States (On-site) Full Time. We are Atento, a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 13 countries, and is recognized as one of the 25 best in the world, according to the Great Place to Work Ranking. . Job Responsibilities. . Develop written content for our Business Help Center that teaches people how to use the platform fo...
