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Our client, Evergreen Sweeteners, is looking for a dedicated and customer-oriented individual with a passion for helping customers. This role ensures that our customers receive top-notch service and has a direct impact on our customers’ satisfaction and ultimately our business success. Apply today to join our dynamic team and be part of a company committed to delivering quality products, exceptional customer service, and an outstanding employee experience!
WHO IS EVERGREEN SWEETENERS?
A 100-year-old, family-run business, with an outstanding reputation for providing the best products, the most variety, and outstanding service.
WHY WORK WITH EVERGREEN?
We care for our employees by providing growth opportunities, a highly supportive and caring atmosphere, and great benefits.
POSITION SUMMARY:
The Customer Service Associate plays a critical role in ensuring exceptional customer service and efficient billing processes. This role is the primary point of contact for our customers, addressing their inquiries, resolving issues, processing orders, and following up on outstanding invoices.
ESSENTIAL FUNCTIONS:
Customer Interaction & Order Processing:
• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide courteous, professional, and informative responses to customer questions, concerns, and requests.
• Accurately process customer orders for products.
• Maintain a positive and empathetic attitude while addressing customer needs.
Issue Resolution:
• Investigate and resolve customer complaints or issues promptly, seeking solutions that align with company policies and customer satisfaction.
• Escalate complex issues to appropriate departments while maintaining clear communication with customers throughout the resolution process.
Maintain Product Knowledge:
• Develop an understanding of the company's products, their specifications, and pricing structures
Documentation and Record Keeping:
• Maintain accurate and organized records of customer interactions, orders, and billing transactions.
• Ensure compliance with company policies and industry regulations in all customer-related documentation.
REQUIRED AND PREFERRED QUALIFICATIONS:
Evergreen Sweeteners is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, pregnancy, age, physical or mental disability, genetic information, service in the uniformed services, or any other basis protected by federal, state or local law.
Full Time
$42k-52k (estimate)
03/11/2024
07/25/2024
dsusourcing.com
Woodbury, NY
<25
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
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Ability to professionally attend to the needs of customers.
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Apply for part-time Customer Service Associate roles and experience their spirit of community.
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Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Ensure confidentiality of customer data and careful handling of documents media packages.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.