The Customer Support Specialist will be responsible for handling a variety of customer inquiries. This role will requiring being on the phone 95% of the time, taking up to 90 calls a day, mainly inbound.

They will need to follow up on customer inquiries if necessary. Both commercial and residential customers are calling in with various questions about their account.

Project a professional company image through phone interaction.

Essential Functions / Position Responsibilities :

• Answer phones and respond to customer requests.
• Provide customers with service information.
• Identify, research, and resolve customer issues using computer system.
• Transfer customer calls to appropriate staff and complete call logs / reports.
• Follow up on customer inquiries not immediately resolved.
• Research billing issues.
• Work all assigned shifts from scheduled start time to scheduled end time.
• Take an active role in the improvement of safety and health in the workplace.
• Sell services and place customer orders in computer system.
• Schedule services for customer.
• Assist other departments with questions.
• Research misapplied payments.
• Recognize, document, and alert supervisor to trends in customer calls.

Competencies :

• High quality communication skills (excellent verbal and written)
• Excellent typing and data entry proficiency
• Working knowledge of Excel, Word, and Outlook
• Ability to multitask
• Detail-oriented
• Highly organized
• Ability to learn customer service software
• 1 years office or customer service / call center experience
• Experience in customer service (refuse industry is a plus)

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.