Overview

Professional Enrollment Concepts (PEC) has an exciting career opportunity for an Account Manager in our Houston office. The Account Manager serves as primary contact for multiple clients and is responsible for conducting conference calls, responding to client inquiries in a timely manner, and managing client expectations.

Professional Enrollment Concepts (PEC), an Accretive Company, is a leading provider of customized administration, enrollment, and communication services for U.S. corporations. We provide custom solutions to employers across all industries to improve the effectiveness of benefits programs, enhance employee experience, and simplify administrative burden. With more than 30 years of experience in the benefits industry - we have the “know how” to develop and implement the right solution to meet your goals and to resolve challenges. For more information about us, please visit https://pecinsuresource.com/.

What You'll Do

• Serves as primary contact for multiple clients and is responsible for conducting conference calls, responding to client inquiries in a timely manner, and managing client expectations.
• Develops effective solutions to participant issues and effectively communicates them to the client in both verbal and written formats with minimal guidance.
• Partners with members of the Implementation, Data, and Customer Communication departments to address specific operational inquires and challenges.
• Performs root cause analysis and determines escalation approach for transactional errors and escalations with minimal guidance.
• Works well in a metrics-driven environment, with an emphasis on efficiency and individual production.
• Consistently complies with applicable policies and procedures while performing assigned tasks.
• Initiates ongoing and enhanced usage of key service features to promote client education and satisfaction with minimal guidance.
• Assist Implementation and staff with the successful implementation of new cases (documentation in writing on processes and procedures specific to client).
• Ensure Benefit Guides are completed to spec based on business requirement document.
• Create and update business requirement documents for client benefit changes or renewals.
• Deliver product trainings and presentations to Clients and Broker’s as needed regarding systemic (e.g. Selerix) and procedural items (New hires) with minimal guidance.
• Shares advanced knowledge of existing and emerging tools/systems Monitors all assigned cases monthly account receivables are in good standing and posted accordingly with minimal guidance (e.g. remittance file received, and premium posted).

What You'll Need

• Minimum 2 years’ experience in the employee benefits industry preferred.
• High Diploma (or equivalent) required.
• College degree preferred.
• Basic knowledge of Excel, Outlook, Word required.
• Highly analytical with strong attention to detail.
• Critical thinking and strong conflict resolution abilities.
• Superb time management and efficiency.
• Demonstrated analytic abilities.
• Self-starter with excellent organizational and time management skills.
• Fast learner, quality consciousness and committed to deadlines.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary.
• Generous 30 Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.
• Pet benefits & discounts.
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout Accretive.

Grow, with us

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive. We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!