60 Customer service supervisor Jobs in Richardson, TX
Associa is Hiring a Customer service supervisor Near Richardson, TX
What is the role about?
- Ensure coordination between the overall strategy & day-to-day operations of the CSSC
- Adapt & upgrade internal processes to match our service mantra
- Ensure that the tone of the voice of service drives the universe of the contact center and set everything in place (trainings, coaching, process materials) to ensure quality of our service to be consistent with our mantra
- Be accountable for operations knowledge & act as the ultimate owner of all homeowner issues.
- Be the primary nurturer of our Customer Care associates by helping the to build careers.
- Support Customer Care to ensure a high level of service capability by growing them into being trusted advisors (through mentoring, developing industry knowledge, and driving a frictionless service approach)
- Support and develop the After Hours support team ( a 24 x 7 operation)
In this role, you will support all aspects of the CCA strategy from developing a team of Fan Makers to building relationships focused on quality delivery including but not limited to :
- Motivating and mentoring all direct reports on the Customer Care team, ensuring training and development plans are maintained for all team members
- Understand and be passionate about critical metrics in the frame of our omnichannel service approach (quality is a requirement), then drive them
- Lead and encourage the team of customer service representative to deliver excellent levels of individual / team performance and customer satisfaction that achieves Raving Fans.
- Propel careers
- Be first line of contact for fast response management through the CSSC
Keys for Success
- 1-2 years experienced in similar position
- Knowledge, experience with COPC
- Excellent communication, organizational & relationships building skills
- Experience in team management, omnichannel, offshore service delivery
- Uncompromised, exceptional service driven & highly client focused
- Results driven & pragmatic
- Agile and flexible, must be fluid to succeed in ever-changing fast-growing environment
- Languages : Spanish a plus
- The ideal candidate is responsible for developing customer service experts who provide our customers with a delightful, frictionless experience
- Candidate must be willing and able to work second shift to support overnight team. (Hours 12 : 00 pm CST to 8 : 00 pm CST M-F, some weekends may be necessary.)
Last updated : 2024-04-23
Job Summary
Full Time
Residential Real Estate Brokerage & Management
$56k-74k (estimate)
04/25/2024
07/23/2024
associaonline.com
DALLAS, TX
7,500 - 15,000
1979
Private
JOHN J CARONA
$500M - $1B
Residential Real Estate Brokerage & Management
Related Companies
About Associa
Associa is a Texas-based HOA management company that provides services such as property management and accounting for residential and commercial properties.
The job skills required for Customer service supervisor include Customer Service, Coordination, Customer Care, Customer Satisfaction, Customer Support, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service supervisor positions, which can be used as a reference in future career path planning. As a Customer service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service supervisor. You can explore the career advancement for a Customer service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
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