Manager, Customer Service

Plans, schedules, and directs customer service, and product services activities. Creates, documents, implements and enforces standard work procedures.

Acts as link between inside sales and production management. Performs the following duties personally or through subordinate personnel.

Customer Support Management

Manage, coordinate and lead inside sales staff; set work priorities.

Ensure phone coverage for set business hours.

Oversee and ensure correct order entry, product pricing, quoting and order tracking via our operations system software, phone, fax or email.

Assist sales reps, customers, sales personnel and inside sales personnel to develop and maintain a strong relationship and a high standard in product knowledge.

Work with production, planning, accounting and marketing to ensure that we meet our customer's needs.

Prepare, implement and maintain inside sales benchmark reports and standard work procedures and present to management.

Plan, recommend, justify and implement changes in (standard) work procedures for inside sales using lean manufacturing principles

Plan, recommend, and justify staff requirements and capital expenditures for inside sales department based on annual company goals / budget.

Provide daily updates summarizing the daily activates of the department including product lead-times, returned goods and daily bookings.

Manage the implementation of all aspects of product price increases and the distribution of product pricing updates to all customers.

LI-TP1

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.

Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities.

Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Phoenix

Arizona, USA

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