Safety Services company is looking for a Customer Service Representative in a growing company. The ideal candidate will enjoy helping provide World Class Service to our clients.

This candidate will assist customers with account information, accuracy and de-escalations as necessary while providing general support to the customer. JOB BRIEF

RESPONSIBILITIES

• Effectively manages customer accounts
• Researches and resolves issues with customer accounts
• Speaking with customers, assisting with questions they may have regarding their accounts
• Answering general questions regarding information on products and services
• Responds to grievances, complaints and other questions pertaining to the customers account
• Builds sustainable relationships of trust through open and active communication
• Handles complaints, provide appropriate solutions and alternatives within the time limits to ensure FCR(First Call Resolution)
• Commits to First Call Resolution and maintains / exceeds goals set

EXPERIENCE

• High school diploma or GED required
• 1-3 years of experience as a Customer Service Representative
• Customer service in a call center environment preferred
• Must have strong interpersonal and computer skills
• Ability to meet goals and metrics set in place
• Strong phone contact and active listening skills
• Ability to effectively multi-task, prioritize and manage time effectively
• Excellent written and verbal communication skills
8 hours ago