Duties:

- Provide exceptional customer service to clients via phone, email, and chat

- Assist customers with billing and service inquiries, requests, and complaints

- Enter and update customer information in the database

- Analyze customer accounts to identify opportunities for upselling and cross-selling

- Communicate effectively with customers in a professional and friendly manner

- Resolve customer issues and concerns in a timely and efficient manner

- Collaborate with other team members to ensure customer satisfaction

Qualifications:

- Insurance Personal Lines Licensing is a must.

- Previous experience in customer service or a related field is preferred

- Strong communication skills, both written and verbal

- Multilingual or bilingual proficiency, especially in Spanish, is a plus

- Excellent phone etiquette and active listening skills

- Ability to analyze customer needs and provide appropriate solutions

- Proficient in data entry and computer skills

We offer very competitive base pay commision, and benefits packages for qualified candidates. Join our team of dedicated professionals and make a difference in the lives of our customers.

Apply now!

Job Type: Full-time

Pay: $18.05 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

License/Certification:

• Insurance Producer License (Required)

Work Location: In person