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Job Description
The purpose of this position is to manage the order fulfilment process including claims resolution. This position exists to coordinate customer orders and build customer relationships to generate business for ASC Profiles.
Developing strong relationships within our customer base is critical as this position is the primary customer contact for coordinating phased, and single order processing, and is the internal pivot point for the customer to support departments : Sales, Operations, Purchasing, Credit, and Logistics.
This position also functions to provide advice on order status, and offer technical support on product features, and installation guidelines.
This position partners closely with an Outside Sales Representatives for a team approach to manage the territory and / or customer assigned.
Often the primary contact with customer is ensuring proactive communication on all phases of the orders entered. It is important that this position has a strong understand of the product offer manual in order to provide accurate information and details to customers.
Primary Duties & Responsibilities
Receives purchase orders from customers and ensures all information is correct and matches quote provided by Outside Sales Representative;
evaluate if order is backlogged or for cutlist. Ensures all pertinent credit information is collected prior to order entry.
Enter future orders are backlogged into SAP system to secure steel for standard and non-standard products following backlog guidelines.
Enter purchase orders that include cut-lists into SAP in the appropriate production roll. Responsible for entering orders in truck load quantities, following customer sequence and bundling guidelines.
documenting results, and follow-up actions; effectively coordinate / communicate with various internal departments to answer questions, provide clarification or make changes to orders.
Facilitate claim resolution and recovery orders. Document complaint, enter complaint into the tracking system, investigate or take appropriate action to notify sales and management.
Qualifications
Minimum Required Experience & Qualifications
Preferred Experience & Qualifications
Key Competencies
Working Conditions / Special Notes
Additional Information
Compensation : $23.19 - $34.79 per hour
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.
It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.
Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
EEO Employer / M / F / Disabled / Protected Veteran
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.
LI-TB1
Last updated : 2024-03-23
Full Time
Retail
$32k-40k (estimate)
03/16/2023
04/17/2024
ascbp.com
West Sacramento, CA
25 - 50
Retail
The job skills required for Customer service representative include Customer Service, Communication Skills, Life Insurance, Data Entry, Customer Relationship, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
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