Job Title: Customer Service Call Center Representative-EXP

Location: Salem OR 97302

Duration: 3-6 Months of contract High Possibility of extension

** Hours of operation of 5AM-7PM seven days a week** This is a 40 hour a week position with occasional opportunities for OT. Ideal candidates will need to be flexible with working possible early mornings and/or weekends. Attendance and punctuality are essential functions of the position. This position is located on-site in an office call center environment **

• This position is inbound customer service providing technical support assistance for electronic lockboxes and access keys.
• Candidates are expected to multi-task tools and screens to perform technical support assistance via telephone in an efficient and effective manner, while maintaining courteous and professional.
• Determine call resolution and document calls appropriately. Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience. Follow call-handling procedures to assure uniform support within the guidelines of the department.
• Meet call handling, volume, and productivity performance metrics. Performs other duties as required or assigned.
• Support of additional skillsets, projects and opportunities may be available. Attendance and punctuality are essential functions of the position.
• Education: HS Diploma

Job Types: Full-time, Contract

Pay: $15.00 - $16.00 per hour

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person