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Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis.
ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.
Arkansas Blue Cross is only seeking applicants for remote positions from the following states :
Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.
Workforce Scheduling
In-Person
Job Summary
Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal / external customers and prospective customers.
Requirements
EDUCATION
High school diploma or equivalent.
EXPERIENCE
Minimum one (1) year customer service experience dealing with customers via telephone and in-person.
Experience performing supportive functions in a customer-oriented environment.
ESSENTIAL SKILLS & ABILITIES
Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel
Ability to multi-task
Excellent customer service skills
THIS IS A PART-TIME, FULLY ONSITE ROLE BASED IN OUR FAYETTEVILLE, ARKANSAS LOCATION
Skills
Customer Interactions, Customer Service, Detail-Oriented, Highly Organized, Logical Thinking, Oral Communication, Personal Computer (PC) Software, Professional Judgment, Punctuality, Self-Starter, Typing Skills, Written Communication
Responsibilities
Administrative Support : Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area.
Customer Service : Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls.
Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members.
Conducts initial research of service inquiries and forwards for appropriate handling., Makes deliveries to postal services.
Valid driver’s license with acceptable driving record., Performs other duties as assigned.
Certifications
Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business.
This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
ADA Requirements
1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.
Last updated : 2024-04-29
Full Time
Insurance
$39k-49k (estimate)
05/01/2024
05/14/2024
arkansasbluecross.com
TEXARKANA, AR
1,000 - 3,000
1948
$1B - $3B
Insurance
For 70 years, Arkansas Blue Cross and Blue Shield has been a trusted partner to Arkansans by providing reliable insurance plans while also being a valuable community partner. We live here, work here and raise our families here we are dedicated to Arkansas and to you. We work hard to improve the health, financial security and peace of mind to the members and communities we serve. Arkansas Blue Cross and Blue Shield is an Independent Licensee of the Blue Cross and Blue Shield Association.
The job skills required for Customer support specialist include Customer Service, Scheduling, Written Communication, Customer Interaction, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.