Key Performance Indicators

A successful Service Technician will routinely achieve the following performance metrics:

• Maintenance expenses within the Community’s Maintenance Budget

• Work Order completion within 3 days of submission

• Make Ready completion within 5 days of moveout

• Monthly completion of Hug-a-Building and Preventative Maintenance Work Orders

Core Values

A Service Technicianmust embody the following unchanging values:

• Integrity: perfectly honest and dependable with highest level of work quality

• Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness

• Work Ethic: punctual and task oriented producing a high quantity of work

• Teamwork / Respectfulness:assists in team responsibilities; receptive of feedback/ mentorship

Technical Responsibilities

• Make Readies: make ready process, float and texture, hardware installation, flooring, paint, cabinetry, plumbing fixtures, caulking, windows

• Completes the MAKE READY PLANNING & PUNCHLIST prior to commencing work in a make ready by using the right-hand method

• Obtains approval of the MAKE READY PLANNING & PUNCHLIST prior to commencing work

• Utilizes the MAKE READY PLANNING & PUNCHLIST during the make ready by initializing completed scopes

• Completes independent quality reviews for the MAKE READY PLANNING & PUNCHLIST

• Complies with Company’s MAKE READY STANDARDS

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