HOME HEALTH CARE

INTAKE COORDINATOR

Position Summary:

Within the framework of the agency program and policy has primary responsibility for accepting
appropriate referrals for home health services and staffing those referrals with professional field
personnel in accordance with physician's orders and authorizations for service by payer source.
This process is coordinated by a system developed by the entire home health team.

Report to:

Reports to the Director of Nursing

Essential of Duties and Responsibilities:

1. Accepts all inquiry calls regarding skilled home health services to determine intake
appropriateness by consultation with RN for clinical and authorization personnel for
reimbursement.
2. Works to identify resources (staffing) available to meet the requested services prior to accepting a potential referral
3. Works with authorization personnel to identify current payer source is acceptable. Runs Medicare/Medicaid eligibility on every referral.
4. Ensures proper staffing of qualified and competent staff to meet the authorized services for each client by reviewing orders for services requested.
5. Works in cooperation with an RN Coordinator to identify potential problems related to the proposed admission. Has an appropriate RN Coordinator input diagnoses code review all intake paperwork and physician's orders prior to sending professional field staff out on admissions.
a. Complies with all processes developed for the intake/admission process, including
accurate input of demographics and verification of address, phone number and physical location of client at time of admission. This includes working closely with both internal and external healthcare professionals, office staff, clients and their families. Provides
this information to caregivers prior to open.
6. Participates in clinical rounds and provides information to the team.
7. Keeps informed of any and all contract (payer) changes or updates with regular
interaction with authorization personnel and contract personnel.
8. Maintains a collaborative relationship and effective communication with staff ensuring
mutual respect and cooperation in order to;
a. Provide information regarding clinical services

Argus Hoine Healt)i Care j 1-800-288-3961 I Updated 2.i2020

HOME HEALTH CARE

b. Participate in problem solving sessions
c. Identifying resources in the community outside and within our scope of services
9. Maintains accurate records of admissions, SOC, primary and secondary staff
assignments. Follows-up with caregivers to insure referrals were opened timely,
within 48 hours, or documentation supports why open was greater than 48 hours or
not done at all.
10. Maintains accurate record of "not admitted" referrals for the purpose of contract renewal and service identification planning.
11. Collaborates with marketing personnel to assure any challenges regarding referral
sources are identified and then followed up on as well as identifying any referral source
trends.
12. Maintains confidentiality on all aspects of job performance by following all HIPAA
regulations.
13. Notifies caregivers of orders to resume hospitalized clients and review services to be
provided.
14. Provides general clerical support to all RN Care Coordinators as needed.
15. Performs other duties as assigned including community development and marketing.
16. Protect the organization's value by keeping information confidential
17. Update job knowledge by participating in educational opportunities

Minimum Qualifications:

* Education High School Diploma or GED *Preferred completion of a Medical Assistant program or a medical administrative assistant background.
*Experience in admissions and staffing with progressive responsibilities
*Exhibits knowledge and competency in computer function and application.
*Excellent analytical, problem solving and decision-making skills
* Effective verbal, listening, and written communication skills
* Effective organizational, stress and time management skills
* Demonstrates a sense of urgency and ability to meet deadlines

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Long term care

Medical specialties:

• Home Health

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have experience in Healthcare or Home Healthcare settings?
• What hourly pay are you looking for?

Work Location: In person