Job Title: Intake Coordinator

FLSA Status: Full Time - non-exempt 
Reports to: Program Supervisor 

Schedule: FT, Varies 
Supervises: N/A

Closing Date:1/11/2024

Rate of Pay: $25/hour

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function: 

Support individuals experiencing housing displacement by performing intakes to shelters operated by The Salvation Army in the Denver Metro Area. Core activities will include collecting information of program participants which includes assessment, identifying and addressing barriers, referrals to community resources, and database recording of all activities. The position will also coordinate with community partners and shelter operators in the Denver Metro community. 

Duties and Responsibilities:

1. Strong communication and people skills.
2. Demonstrated history of providing professional, effective programming to individuals who are housing displaced.
3. Ability to complete timely and detailed documentation (including assessments).
4. Ability to use professional discretion to determine appropriate interventions.
5. Perform shelter intake and communicate with community partners.
6. Strong skills in customer service.
7. Competent in working independently within clear parameters in a team environment.
8. Bi-lingual (preferred).
9. Complete internal Protect the Mission training within first three months of employment.

Qualification and Education Requirements:

• Bachelor’s degree preferred. Two years’ work experience with homeless populations in crisis.
• Must have some experience working with culturally diverse populations. The individual must have/obtain current certification in first aid and CPR skills or obtain them within six months of hire. The individual should have crisis intervention and non-violent mediation skills.

Additional Knowledge, Skills, and Abilities Required:

Excellent communication skills both written and verbal, ability to manage databases, administer complex systems, and follow program policies. Ability to discern appropriate approaches and solutions in highly complex cases. 

Software-related skills: 

Microsoft Word and Excel, and email required. Working knowledge of integrated database applications and ability to use new software programs with basic training. 

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army:

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.