Job Description

Position: Intake and Enrollment Coordinator

Classification: Non-Exempt

Reports to:Client Services Manager

Location:Denver, CO

Position Summary: Client Services Intake and Enrollment Coordinator is responsible for providing immediate outreach to potential clients regarding enrollment into services, referrals and triage for immediate needs. This individual will act as a liaison between incoming or reactivating clients and the Medical Case Manager (Intake/Triage) or the permanently assigned Case Manager. They will also serve as a link between team members and upper management, to ensure compliance with internal and external standards of care and maintaining the integrity of medical case management services.

Essential Job Functions Intake Coordination:

• Provide and track outreach and registration enrollments to clients requesting care in-person, phone, or other forms
• Maintain ongoing, proactive contact throughout the intake process to meet client’s medical and support needs and provide any needed referrals, along with registration for services in agency database
• Complete initial eligibility enrollment and expedited needs assessments including, but not limited to:
  • Access to healthcare and the client’s ability to self-manage and actively participate in healthcare
  • Adherence to medication and medical treatment
  • Income stability including employment needs and eligibility for public benefits (SSI, SSDI, Medicaid, Medicare, etc.)
  • Housing stability
  • Mental health and substance abuse issues, using program specified assessment tools
  • Client strengths and client identified support systems
  • HIV secondary prevention issues
• Maintains quality and timely communication, outreach, and training with community stakeholders, as needed. This is not limited to, but will include:
  • CDPHE
  • Community medical providers and clinics
  • Community mental health and substance abuse providers
  • Housing agencies and landlords
  • CHN program administration
  • CHN Prevention, Client Services, and Insurance staff
• Attend various trainings and meetings related to case management, prevention, and the critical events program
• Identifies and keeps abreast of internal and external resources to meet client needs, and refers clients accordingly.
• Assists in the development of programmatic policies and procedures to ensure compliance with internal and external standards of care.

Qualifications:
Strong leadership and interpersonal skills, to effectively connect with individuals and teams in a dynamic workenvironment. Strong
critical thinking, active listening, and problem solving skills to address complex situations. Display effectiveverbal and written
communication skills with team members and clients. Highly organized and detail oriented. Must be able to workin a diverse
setting with diverse populations, including sexual orientation. Training in culture competency/sensitivity is a plus.
Minimum of one year experience providing case management services in a social service setting. Bilingual in Spanish a plus.

Education:
Bachelor's Degree in Human Services or a related field. Master’s degree preferred. Lived experience or other professional
experience utilizing the same or similar skillset may qualify, in lieu of educational degrees.

Software Utilized:
Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel,
Access, and the internet.

Knowledge, Skill and Ability:
Knowledge of HIV and related issues. Experience with harm reduction, stages of change, and motivational interviewing required.
Exhibit strong people skills and the ability to organize team members and delegate tasks or top requirements. Ability to work
independently. Cultural Competency/Sensitivity. Excellent communication, client relations and management skills. Highly organized
and detail oriented. This position requires personal and professional accountability; self-management and initiative; dedication to
quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, efficiency
and excellent organizational skills. Must demonstrate effectiveness in the following areas: task management; teamwork; time
management; and communication with teams, managers, clients, and company consultants.

Material and Equipment Directly Used:
Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Works with
word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the
telephone, e-mail, the Internet, and fax.

Physical Demands and Work Conditions:
Works in an office environment. Requires ability to lift up to 25 pounds of materials. Requires clear speaking ability and the ability
to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for
keyboarding and using a telephone and other office equipment.

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in
the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as
by participating in CHN events/activities in a way that is meaningful to each employee.