34 Customer service specialist Jobs in Fayetteville, AR
ArcBest is Hiring a Customer service specialist Near Fayetteville, AR
What You'll Do
ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.
Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.
Currently, we are looking for a Customer Service Specialist to join the ArcBest team. The Customer Service Specialist manages a variety of shipments and addresses customer concerns.
This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios.
Your contribution may include :
- Provide accurate information on the entire suite of logistics solutions offered by ArcBest.
- Learn and adhere to internal work processes and standard operating procedures.
- Schedule shipments.
- Communicate shipment requirements to the local service center.
- Provide quotes, pickup requests, and review billing disputes.
- Resolve complex in transit problems.
- Manage multiple tracking systems to provide seamless coverage.
- Engage customer, carrier, and internal ArcBest contacts through phone and multiple inboxes.
- Create BOL’s and provide shipment specific documentation.
- Communicate shipment statuses to both internal and external customers.
- Maintain communication to ensure freight delivers within the customer's expectations.
- Demonstrate proficiency in multiple complex computer programs.
- Identify and initiate recovery for at risk freight.
- Coordinate projects, provide customer reports, and audit as required.
- Identify delivery delays and communicate delivery changes as necessary.
- Other duties and projects, as assigned.
As the Customer Service Specialist , you will be a member of the Customer Solutions : Quotes team in Fort Smith, AR . Work hours vary based on scheduling to provide market coverage during normal business hours.
Business hours are generally Monday-Friday, 6 : 00 a.m. - 8 : 00 p.m., with occasional irregular and weekend hours depending on workload.
Last updated : 2024-04-23
Job Summary
Full Time
Transportation
$51k-66k (estimate)
03/02/2024
06/11/2024
arcb.com
FORT SMITH, AR
7,500 - 15,000
1923
Public
JUDY R MCREYNOLDS
$1B - $3B
Transportation
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About ArcBest
ArcBest is a provider of freight shipping, supply chain, logistics, fleet maintenance and repair services.
The job skills required for Customer service specialist include Customer Service, Problem Solving, Billing, Transportation, Logistics, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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