Collections and Customer Service Representative

Washington Regional Medical Center is our region’s only locally governed, community-owned, not-for-profit healthcare system. Our system includes a 425-bed acute care hospital located in the heart of Fayetteville supported by our clinic system - including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work … and give back to each other.

Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.
Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.
Vision: To be the leading healthcare system in Northwest Arkansas - the best place to receive care and the best place to give care.
Values: To treat others – patients and their families, visitors, physicians, and each other – as we would want to be treated.

Position Summary
Responsible for review and collection of past due bills owed by a patient/guarantor in multiple billing systems. Analyzes each balance due, identifies problem delinquencies and administers a solution in order to collect the balance of the debt. Contacts on a regular basis patient/guarantor via telephone or other methods to ensure their understanding of billing practice, patient responsibility and collection policies. Responsible for minimal skip tracing using multiple systems of the clinics and hospital on accounts with returned mail. Will be asked to perform reception and cashier duties on a limited basis. The majority of work time (up to 80%) is spent sitting with intermittent standing and walking of short distances. Work is performed in a standard office environment.

Licenses/Certifications Required
N/A

Specific Educational and Skill Competencies Required
Some specific functions require some level of experience. Most Financial Account Analysts positions do not require a minimum amount of experience. Good communication and analytical skills. Basic working knowledge of the MS Office suite of software, and the ability to operate standard office equipment. Knowledge of medical remits, medical terminology, collection practices, FDCPA and HIPAA regulations is preferred. High School or GED.