Purpose

Are you organized and service-minded? Do you get a thrill from increasing client satisfaction and generating new revenue? Do you excel at building trusted relationships through proactive communication?ARAG is hiring a Regional Client Manager! This person will build new relationships and strengthen existing partnerships within a large client portfolio. The ability to develop and execute a strategic plan while prioritizing multiple projects in a fast-paced environment is required.

Essential Duties and Responsibilities

• Builds and strengthens relationships with contacts within large client portfolio.
  • Manages communications between ARAG and client portfolio.
  • Manages and maintains day-to-day relationships with client contacts and broker/consultant and actively solve problems with client.
  • Conducts client video, web or teleconferences to review overall performance and clients benefit strategies.
• Develop a strategic plan to increase revenue within client portfolio.
  • Creates strategy around product up-sell, renewal, and annual review activities that will optimize revenue results.
  • Partners collaboratively with the internal and external staff to manage the implementation strategy and communication process.
  • Conducts educational webinars for employees and clients.
• Serves as supporting role for Sr. Client Manager and/or Director on National Account activities.
  • Partners with Senior Client Manager to provide day to day administration of client portfolio for 4,000 life groups and up.
  • Serves as primary contact in the event that the Sr. Client Manager and/or Director is traveling, on PTO or away from the office.
• Work cross-functionally with ARAG managers and other associates to implement client plans.
  • Manages day-to-day activities for large volume client portfolio and fulfill requests.
  • Coordinates internal communications regarding clients. Provides support to other internal areas on client requests.
  • Ensures client data is accurate and maintained effectively within all internal systems.
  • Ensures all contractual requirements are being met.
• Serves as a positive role model by representing the ARAG at its Best.
• Other duties as assigned.

Qualifications

Knowledge

• Specific knowledge of client management and relationship building is required. Working knowledge of insurance products and/or employee benefits is preferred.

Skills

• Strong verbal and written communication skills, including strong presentation and public speaking skills.
• Highly organized and detail oriented. Results oriented with the ability to self-motivate.
• Ability to work independently in a remote setting as well as in a team-based collaborative environment.
• Strong ability in project management and computer skills such as Word, Excel and PowerPoint.
• Possess strong customer service skills.
• Sales skills including negotiating and influencing results, providing consultative services, problem solving and conflict resolution.
• Ability to develop innovative ideas and solutions.

Education

• Four-year college degree in business, marketing or communications from an accredited college or university and/or related work-experience required.

Experience

• Minimum 3 years of experience in the field of sales and/or client management required. Legal services experience and/or employee benefits experience preferred.

Certifications, Licenses, Associations, etc.

• None required.

Physical

• At least 10% travel required throughout the year as deemed necessary and appropriate by client.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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