APR Consulting, Inc. has been engaged to identify a Patient Access Coordinator

Location: Portland, OR 97239

Position: Patient Access Coordinator

Pay Rate: $23.92/hr

Duration: 6 months

Shift: 5X8 Days; 8:00AM-4:30PM

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

Position Summary:

• Maintain the front reception desk for the Department of Plastic and Reconstructive Surgery.
• This position directly supports the practice by providing high quality customer service through prompt and professional communication on the phone and face-to-face, excellent problem solving skills and functioning as a team member to the other staff within our practice.
• The major responsibilities include, but are not limited to, checking patients in and out of the clinic, handling co pays, prepays and deposits, scheduling of follow up appointments, confirming appointments, processing fee tickets, maintaining a clean waiting room and providing customer service that meets OHSU standards.
• Additional duties include answering incoming calls to the clinic phone line and scheduling appointments, taking messages, triaging/routing calls as appropriate and other duties as assigned by management.
• This position is a key element in providing high level customer service to our patients

Responsibilities:

• Responsible for all processes involving signing in, checking in, and/or admitting of patients prior to being seen by a provider or health care worker of OHSU.
• This includes, but is not limited to, greeting patients upon arrival in the sign-in area, careful review of insurance and demographic information with each patient and recording changes in the online systems, verifies account status, authorization information and copay/prepay information with patient against online systems, collects co-pays, contacts appropriate department staff when abnormalities arise, notifies clinical staff when patients arrive, prepare and distribute patient paperwork upon patient sign-in, monitors how long patients are kept in waiting room and intervenes as necessary, as well as other responsibilities associated with efficient and effective signing in, checking in, and/or admitting of patients

Required Qualifications:

• HS Diploma or Advanced Degree

Preferred Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position OR successful completion of the PAS trainee position
• Basic computer experience with database knowledge.
• Knowledge of OHSU admission policies and PAS/authorization policies preferred.
• Knowledge of PAS procedures and integrated care at OHSU preferred.

• Mon-Fri. CHH North.
• Ability to be flexible to cover hours of operation between 8:00am and 5:00pm.
• Ability to tolerate a noisy, high volume in a shared office space.
• Must comply with OHSU personal appearance policies.
• Onsite parking is very limited & not recommended.
• Please see links below for options: o OHSU Parking and Rates: https://www.ohsu.edu/visit/rates o OHSU Transit Options: https://www.ohsu.edu/visit/transit

At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.

Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.