Overview

Making life better – for your team, your patients, your community. If that defines everything you do, and if you want to empower others to do the same, you may belong at Legacy supervising the daily operations of a Patient Access team and its services. Your team is the first face that patients see, and sets the tone for the personable, positive experience we want our patients to experience. If you are ready to grow with a healthcare system that values your professionalism and compassion, please consider this opportunity.

Legacy Emanuel Medical Center in North Portland plays a vital role as a local and regional leader in serious clinical illness or injury. With around-the-clock expertise for critical health issues, including experts in trauma, heart care, burns, significant wounds, stroke, brain surgery and more, Legacy Emanuel is central to the health of our community and critical to the care of the Northwest.

Responsibilities

Under the direction of the department manager, oversees the day-to-day operations of department including staff scheduling and employee performance. Exercises discretionary judgment in solving problems and working with employees. Uses working knowledge of applicable regulations, laws, techniques, procedures, and general principles and practices of hospital patient access and bed control.

Qualifications

Experience:

Two years of revenue cycle, clinic, or hospital patient access experience required; one year of patient access lead experience may be substituted for the two years of general experience. Experience with EPIC or similar electronic medical record required. Working knowledge of applicable regulations, laws and techniques required.

Skills:

Demonstrated ability to communicate clearly in the English language.

Demonstrated ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.

Demonstrated effective interpersonal skills which promote cooperation and teamwork.

Ability to withstand varying job pressures and organize/prioritize related job tasks.

Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner.

Ability to identify alternative means of communication as needed.

Ability to deal with people in emergency / stressful situations.

Ability to adapt to change.

Ability to perform multiple tasks at the same time.

Familiarity with 10 key.

Knowledge of medical terminology preferred.

Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred.

Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations preferred.

Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines.

Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status.

Ability to enroll patients into Presumptive Medicaid services – which entails a detailed questionnaire with the patient to determine eligibility

Familiarity of EPIC/Network downtime procedures

LEGACY VALUES IN ACTION:

Follows guidelines set forth in Legacy’s Values in Action.

Equal Opportunity Employer/Vets/Disabled