JOB TITLE: Patient Care Coordinator (Departments: Medical Records, Front Desk Reception, Check Out/Registration, Referrals)

*Skills tests and recorded screening required for serious consideration of application*

Patient Care Coordinator

Greets, instructs, directs and schedules patients and visitors

Answers and routes phones

Serves as a liaison between patient and medical support staff

Accurately verifies patient insurance eligibility and benefits

Submits all prior authorizations for specialty services

Manages the check out desk and makes sure all patients are registered in the portal and have follow-ups scheduled

Completes, provides to patient, and keeps track of, Good Faith Estimates (as applicable)

Scans and files PHI

Processes incoming and outgoing medical records requests

Requests and processes ED reports

Is the HIPAA officer for staff and patients to turn to for HIPAA-related questions

Retrieves superbills from billing department and scans them into patient charts

Prepares paperwork for new & returning patients

Verifies all patient paperwork is correctly filled out and submitted

Serves as an assistant/back up to the referral coordinator

SUPERVISION RECEIVED:

Reports directly to Front Office Lead

ESSENTIAL FUNCTIONS:

1. Serves as front-line patient contact. The first impression that a parent/patient receives either on the phone or at the front desk is the most important and can influence the entire visit.

a. Greets patients and visitors in a prompt, courteous, friendly and helpful manner.

b. Checks in patients, verifies and updates necessary information in the electronic medical record. Screens visitors and responds to routine requests for information.

2. Handles scheduling and patient communications.

a. Maintains appointment schedule and follows office scheduling policies.

b. Answers telephone, screens calls, takes messages and provides information.

c. Attends staff meetings regarding patient-scheduling and communications.

3. Handles ROI & front-desk paperwork and reception area maintenance.

a. Enters patient and insurance data into computer; making accuracy a high priority.

b. Collects co-pays and balances due, ensuring that the payer is given a receipt.

c. Prepares/prints superbills, making appropriate notes: ie., arrival time, new-patient, PNP, etc.

d. Organizes desk area so that paperwork/supplies are easily accessible to anyone tending to the front desk and related areas.

e. Checks insurance for next-day patients and makes sure that patients are eligible for visit and that our office is the primary care practice.

f. Prints next-day schedule and calls to confirm appointments before closing time. If there is a problem regarding insurance, be sure to inform parent at this time so they can fix it before the visit.

g. Checks portal

h. Responds to email inquiries

i. Balances the monies that were brought in for that day and saves report for our billing office.

j. Front desk should be organized and ready for the next day at closing time; so that a replacement receptionist could easily find everything they need to properly work the front desk.

k. Makes sure that the waiting room is neat and tidy at all times.

This description of responsibilities is intended to provide the essential functions of the position. Additional responsibilities may be added, as appropriate.

EDUCATION:

High school graduation or GED; knowledge of business office procedures; knowledge of grammar, spelling and punctuation. Knowledge of medical terminology desirable. Computer experience required.

EXPERIENCE:

Minimum one year work experience in medical reception, medical records, EMR, faxing, scanning, printing.

REQUIREMENTS:

1. Sitting for long periods of time.

2. Using computer screen for long periods.

3. Manual dexterity sufficient to operate a keyboard, type at 60 wpm, operate a calculator, telephone, copier and other office equipment.

4. Occasional stress from working with ill people, with many interruptions.

5. Ability to lift 30 pounds

6. Faxing/scanning

SKILLS:

1. Greet people and answer the phone in a pleasant and helpful manner. Treat patients and families like you would like to be treated!

2. Operate a computer and other office equipment

3. Microsoft office

4. EHR/EMR

ABILITIES:

1. Can speak clearly and concisely.

2. Can read, understand and follow oral and written instruction.

3. Can sort and file materials correctly by alphabetic or numeric systems.

4. Can establish and maintain effective working relationships with patients, employees and the public.

Employee agrees to access patient’s protected health information only as required to complete necessary required job duties. Employee will follow the necessary rules as mandated by HIPAA.

Job Type: Part-time

Salary: $17.00 - $21.00 per hour

Job Types: Full-time, Part-time

Pay: $17.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free flu shots
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Holistic Medicine
• Pediatrics

Schedule:

• 10 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Monday to Friday
• Morning shift
• No weekends

Application Question(s):

• Please explain your experience with Release of Information (ROI) management.
• How many words per minute (wpm) do you type accurately?

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 2 years (Required)
• Pediatrics: 1 year (Preferred)
• Medical records: 1 year (Required)
• Medical receptionist: 1 year (Required)
• Medical office: 1 year (Required)

Work Location: In person