Overview

Serve as the main point of contact for customer inquiries via phone, email, and other communication channels,

providing timely and accurate responses to address their needs.

Assist customers with product information, pricing, availability, order status, technical, and other related inquiries,

ensuring a positive experience throughout the interaction.

Process customer orders, returns, and exchanges accurately and efficiently, entering data into the company's systems

and coordinating with relevant departments to fulfill requests promptly.

Coordinate with internal teams such as sales, logistics, and production to ensure seamless order processing, shipment

tracking, and timely delivery of products to customers.

Maintain and update customer records, order details, and communication logs in the company's CRM system,

ensuring data accuracy and accessibility for future reference.

Monitor customer satisfaction levels and proactively address any issues or concerns raised by customers, striving to

resolve problems promptly and maintain positive relationships.

Collaborate with cross-functional teams to identify opportunities for process improvements, customer service

enhancements, and efficiency optimizations within the organization.

Assist in the development and implementation of customer service policies, procedures, and best practices to ensure

consistent service excellence.

Requirements :

• Bachelor's degree in business administration, marketing, or a related field preferred.
• Proven experience in customer service, sales support, or a related role, preferably in a customer-facing environment.
• Excellent communication skills, both verbal and written, with the ability to interact professionally and effectively with

customers and colleagues.

Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple

responsibilities concurrently.

Proficiency in computer applications such as Microsoft Office (Word, Excel (PivotTables), Outlook) and experience

with CRM or other database management systems.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

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The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Additional Skills

none specified)