32 Customer Service Representative Jobs in Brea, CA
Acara Solutions is Hiring a Customer Service Representative Near Brea, CA
- Handles daily call volume and order processing
- Ensures that customer information is current and accurate
- Commits to meeting individual agent goals
- Contributes to overall KPI targets
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems
- Understand the big picture and how this role significantly impacts the overall business
- Makes good business decisions with little direction
- Participates in special assignments/projects when directed by management
- Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training & education, and return department
- Responsible for technical support and answering inquiries, case creation in the CRM
- Solving problems and fulfilling requests
- Basic understanding of Nobel Biocare products
- Ability to multi-task in a fast-paced environment
- Taking ownership of their tasks
- Any other task assigned by the supervisor or management
- 1st Shift 8:30 am- 5 pm
- Schedule includes occasional weekends based on the department's needs
- High School Diploma or GED Required
- At least two (2) years of work experience in a customer support environment
- Good verbal and written communication skills
- Proficient in MS Office
- Be an active listener to and for our customers
- Maintain composure with little supervision
- Provide a positive attitude and a team player
- English proficiency
- Experience with Microsoft Office, SAP, Salesforce.com (CRM systems)
- Medical Device/Dental Implant product knowledge
- Microsoft Office, SAP, and Salesforce.com (CSRM system)
- Medical Device/Dental Implant product knowledge, a plus
- Dental software experience, (3shape, Exocad, DTX) a plus
- Knowledge of Restorative and Surgical Implant Dentistry
- Associate or BA Degree
Job Summary
Temporary
Business Services
$41k-52k (estimate)
12/22/2022
07/20/2024
acarasolutions.com
WILLIAMSVILLE, NY
1,000 - 3,000
1957
SCOTT STENCLIK
$200M - $500M
Business Services
Related Companies
About Acara Solutions
Acara is a premier provider of recruiting and workforce solutionswe help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, employer branding, and workforce services worldwide. At Acara, we see fit. Learn more at acarasolutions.com. Acara is an Aleron company. Learn more at aleroninc.com. Our values: Were supportive. ...We value our employees, encourage them to succeed, and reward their positive efforts. Were principled. We demonstrate respect for moral principles and ethics. Were defined by actions of honesty, integrity, fairness, equality, dignity, diversity, and individuality. Were accountable. We take ownership of our actions. Whats more, we take ownership of our results. Were engaged. Were seasoned pros who bring our best selves to work, and we encourage others to do the same. Were transparent. Were an endless stream of open communication to our employees, clients, suppliers, and partners. Were all in. We are 100% committed to sustaining growth and achieving success.
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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