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About Us
AppHub’s mission is to continue creating software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive ecosystem-leading app suite that provides unparalleled customer support and helps e-commerce businesses reach new heights.
Our comprehensive product lineup encompasses 25 individual solutions that cater to various aspects an e-commerce retailer will need, such as reviews, conversion, marketing, and shipping. All of these solutions are compatible with both Shopify and non-Shopify platforms. Our integrated and bundled solutions deliver a smoother experience for retailers at any stage of their journey.
Joining the AppHub global team is an incredibly exciting opportunity right now. We are on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest-quality products in the e-commerce marketplace.
What’s the opportunity?
We're searching for a dynamic individual with two years of professional experience in Customer Success or Account Management. In this role, you will work with cutting-edge technology and collaborate with top-notch professionals to deliver exceptional service to our customers. Based in our Sydney, CBD office (Mon-Thurs, Friday remote), you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our platform. You’ll be part of a Global Customer Success team that works together to give our customers the best experience!
Your role as a Customer Success Manager will be focused on a portfolio of our high-value customers. With your experience, you will be pivotal in driving success by guiding the Customer Success Executives around you and leading new initiatives.
\nWhat you’ll do:
Full Time
$97k-137k (estimate)
03/22/2024
05/21/2024
apphub.io
Cambridge, MA
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.