What we are looking for:

To support us on our mission, we are looking for a talented and highly ambitious dual-lingual Customer Success Manager. As a Customer Success Manager at AnyDesk you will be responsible for providing exceptional customer service to lower-tier customers, creating and implementing onboarding, educational, and retention campaigns. In your day to day work you will be primarily focused on responding to customer inquiries and requests, troubleshooting issues, and providing timely solutions to ensure customer satisfaction. You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who is looking to start a career in customer success management and is passionate about delivering exceptional service to customers. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.

• Act as the primary point of contact for lower-tier customers and support them throughout their customer journey
• Create and implement onboarding, educational, and retention campaigns
• Ensure optimal adoption, scaling, and overall customer satisfaction
• Identify customers' needs and habits to create upsell and upgrade potential
• Provide personalized customer support and training by responding to product-related queries and providing basic technical assistance
• Collaborate with Marketing and Product Management to develop compelling adoption materials

Basic Qualifications:

• MUST be fluent in French, Spanish or Portuguese
• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Studies in Business, Marketing, Communication, Psychology, or IT or comparable qualification
• Customer-centric mindset with a passion for delivering exceptional service
• Excellent written and verbal communication skills in English and Spanish are mandatory
• Ability to work independently and as part of a team

Preferred Skills and Experience:

• Previous experience in any customer service, account management, sales or technical support role
• Fluency in additional languages: German/Portuguese/French/Italian or any other
• Passion and understanding of technology (Cloud Services & SaaS Solutions)
• Strong problem-solving skills and ability to think critically
• Experience with CRM systems and customer support software

What we offer:

• Centrally located office in Tampa
• 15 vacation days/year in a full-time position
• Free drinks and weekly team lunch
• Personal and professional development potentialities and room for creative ideas
• An international team

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now!