Overview

You are...

a leader who is dedicated to outstanding customer satisfaction and a coach who can turn customer feedback and observations into improvements in training and customer experience.

As Inhouse Service Manager and key member of the Central Region Management team, you manage the inhouse service team and ensure a uniform, efficient delivery of industry-leading customer service. This role is based at our Central Region Headquarters in Vernon Hills, IL. The base salary range for this position is $70,000/year to $79,600/year. The comp package includes a bonus. We offer full benefits, a profit sharing contribution to your 401k, and a $10,000 anniversary bonus every five years. 

We are ...

focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life.

Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria.

Responsibilities & Qualifications

Your responsibilities include:

• Managing the inhouse service team, including personnel decisions, performance appraisals, and training requirements
• Monitoring metrics including MTBF, MTTR, revenue/head, profit margins, etc.
• Maintaining policies and procedures according to corporate and industry standards, and ISO 17025 requirements
• Reporting of failure trends and product weaknesses

Skills and qualification you will need:

• Bachelor's degree in Engineering, Physics, or related field
• Strong troubleshooting, communication, and interpersonal skills
• 1 year of management/leadership experience and 5 years of experience in a technical services environment
• Strong customer service skills
• Valid driver's license and passport

We Offer

Life at Anton Paar is more than just work, with an employee-led In Motion Program organizing active social events during and outside working hours. We also offer unique and rewarding positions with competitive salaries, an award-winning benefits package, and opportunities for professional growth. We provide a drug free workplace and require pre-employment drug tests.

Anton Paar USA, Inc. is an Equal Opportunity/Affirmative Action/Disability and Veteran Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position is not eligible for current or future work authorization or visa sponsorship.