• Represents service on cross functional product development teams, assist in the development and successful implementation of new product introduction plans.
• Creates and maintains parts and service materials and literature including service manuals, bulletins, and parts lists
• Assists with service dispatch team
• Reports on Parts Business sales and trends including customers and parts. Develops programs to support and profitably grow parts business.
• Develops price strategies for parts, service, planned maintenance, and installations.
• Monthly analysis of warranty data, seeks trends and product improvement opportunities, warranty cost improvement through claim data, repeat repairs.
• Develops specific warranty reports required by specific customers
• Manage and updates the Scotsman Service Website

• Fulfill the financial control and risk management responsibilities inherent in the position.