·Answer inquires received on the incoming service lines.

·Provides scheduled On-Call 24 / 7 Tech Line support

·Supports National Accounts projects and follow-up

·Supports Consumer Products calls and determines action within Matrix Guidelines.

·Identifies the source of inquiries received.

·Develops a monthly recap of inquiries received; i.e., quantity, source, problem identification.

·Provides technical assistance and service support for inquiries received.

·Identifies and reports major field service problems from the WATS line activity.

·Assists Installation Coordinator with Technical support, contacting agents, and processing invoices.

·Responds to routine correspondence request for service assistance.

·Reviews and verifies labor warranty claims for processing.

·Functions as a field service representative in the field when required.

·Presents Field Service Meetings (as needed basis)

·Minimal field work required (as needed basis).

Physical Requirements

·Occasional Travel if necessary

·Must be willing to work more than 40 hours per week

·Good communication and presentation skills

·Professional Image