General Description: Desktop Support Specialist

Looking for a challenging career opportunity? We are seeking ambitious and honest individuals for our Desktop Support Technician position. The successful candidate will work closely with our engineering team to ensure that all computer systems are secure and running at optimal capacity. The ideal candidate will be experienced with network administration, troubleshooting and system installation, and has a background in software development.

Responsibilities

Desktop Support Specialist

I. Address user tickets regarding hardware, software and networking

II. Experience with desktop, laptop, cabling and MS Office.

III. Walk customers through installing applications and computer peripherals

IV. Ask targeted questions to diagnose problems

V. Guide users with simple, step-by-step instructions

VI. Conduct remote troubleshooting

VII. Test alternative pathways until you resolve an issue

VIII. Customize desktop applications to meet user needs

IX. Record technical issues and solutions in logs

X. Direct unresolved issues to the next level of support personnel

XI. Follow up with clients to ensure their systems are functional

XII. Report customer feedback and potential product requests

XIII. Help create technical documentation and manuals

Skills required:

· analytical and time management skills

· work independently when necessary

· strong problem solving

· MS Office efficiency

· effective team player and leader.

· oral and written communication skills.

· Knowledge in O365

· Knowledge MS Intune, Azure AD, MS Exchange Online & Autopilot ( L1 Support NOT Design & Engineering)

Job Type: Contract

Pay: $20.00 - $24.00 per hour

Schedule:

• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• New York, NY (Required)

Ability to Relocate:

• New York, NY: Relocate before starting work (Required)

Work Location: In person