The Nothing Bundt Cakes (NbC) Shift Lead works alongside the Bakery Management to create the highest- quality cakes, a warm, welcoming environment, and superior guest experience. The Shift Leader will work in various positions throughout any given week and will help with running shifts when the Manager is not present. The Shift Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. 

Accountabilities/Duties: 

• Prioritizes the guest experience, models superior guest engagement, and fosters a positive work environment. 
• Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures. 
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries. 
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits. 
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events. 
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate. 

Core Values and Competencies: Servant’s Heart 

• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. 
• Keeps the good of the team or guest ahead of personal interests or gain. 
• Displays humility and empathy in interactions with others. 

Spirit of a Champion 

• Demonstrates pride in responsibilities, an intense drive and a passion to succeed. 
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. 
• Operates with a strong sense of urgency and adheres to NbC brand standards. 

Genuine Connections 

• Projects warmth, enthusiasm and optimism that attracts others. 
• Builds positive, productive relationships with all team members. 
• Listens actively and communicates openly, clearly, and respectfully. 

Knowledge, Skills, and Abilities: 

• Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form. 
• Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance. 
• Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills. 
• Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action. 
• Demonstrates strong learning agility, with a passion to grow and excel.