Join Our Team as a Customer Service Representative!

Embark on a career journey where your daily mission is to bring clarity, support, and joy to people's lives. As a Customer Service Representative with AmeriClean, you're not just the first line of communication—you're the bridge to solutions, the voice of our brand, and a pivotal part of our mission to deliver unparalleled service. Collaborating with a team of passionate professionals, you will tackle customer needs head-on, ensuring every interaction is a step towards excellence. This is where your talent for communication, knack for problem-solving, and commitment to excellence can truly shine.

For over 35 years, AmeriClean has set the standard in restoration and cleaning services, and now we're inviting you to contribute to this legacy. Your role is multifaceted: handling service requests, managing billing inquiries, and being a proactive part of our customer's journey. With strong communication skills, a detail-oriented approach, and the ability to manage multiple tasks with grace, you'll find success and satisfaction. Plus, there's room to grow your earnings through incentives by promoting our exclusive services, like the Lint Free Club Membership and additional cleaning services. If you're driven by a desire to make a positive impact through your work, to solve problems, and to thrive in a collaborative environment, we're looking for you!

Key Responsibilities:

• Be the welcoming voice that offers support and solutions to our clients, ensuring top-notch customer service.
• Address service and billing inquiries with precision, directing customer needs to the right channels for swift resolution.
• Keep a tight ship with documentation, ensuring every detail is up to date and accurately recorded.
• Offer our specialized services, enhancing customer experience and driving revenue growth.
• Maintain accurate customer profiles for effective communication and follow-ups.
• Contribute to our revenue goals by promoting additional services, enhancing both customer satisfaction and business success.
• Process payments diligently and participate actively in the accounts receivable process to maintain financial health.

What We Look For:

• Stellar communication skills, both verbal and written.
• The ability to juggle various tasks without missing a beat.
• Creative thinking to solve customer inquiries in a way that leaves them satisfied.
• Proficiency in Microsoft Office and the ability to quickly learn new software.
• A compassionate approach to customer interactions, even in challenging situations.
• A keen eye for details, especially when handling documents and invoices.
• A team player who thrives on collaboration and contributing to a positive work environment.

Why Join AmeriClean?

• Competitive salary with incentive opportunities.
• Comprehensive benefits package including health, dental, and vision insurance.
• Generous paid time off and holiday allowances.
• A 401(k) plan to help secure your future.
• Career advancement and professional development opportunities.
• A positive, supportive, and engaging work culture.
• Exclusive employee discounts on our services.

Dive into a role where you can grow, make a significant impact, and be part of a team that values your contribution. Apply today to become a Customer Service Representative at AmeriClean!

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• Are you available to work overtime, weekends and/or holidays as needed?

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Merrillville, IN 46410: Relocate before starting work (Required)

Work Location: In person