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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description : WHY CHOOSE US?
WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.
When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.
Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.
Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.
Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
Interacting with customers of varying technical backgrounds, the Microsoft 365 Support Technician plays a key role in Red Cross's business and IT (Information Technology) teams' productivity and effectiveness of mission delivery.
As part of the M365 support team, the Microsoft 365 Support Technician handles user support, security, and daily operations of M365 services by diagnosing issues, troubleshooting simple to complex problems, and providing effective solutions and workarounds within defined service levels and handling times.
They also support design, development, monitoring, and optimization of cloud-based systems, applications, and services within the Microsoft 365 ecosystem.
Key focus areas include administration; troubleshooting and support; reporting, monitoring, and optimization; training and documentation;
and continuous learning. The Microsoft 365 This role requires an understanding of Microsoft's cloud technologies, excellent problem-solving skills, and the ability to work collaboratively with a diverse set of customers and IT team members.
The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours.
Additionally, the role will require on call duties for nights & weekends once a month or so.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities) :
Scope : Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills / knowledge.
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
WHAT YOU NEED TO SUCCEED (required / minimum qualifications) :
Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team. Ability to be on-call for night & weekend support.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications) :
PAY INFORMATION :
The starting annual salary range for this position is $76K - $90K. We do not offer an annual bonus for this role.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed.
Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
We will review specific salary information at the time of phone screening based upon your location & experience.
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.
BENEFITS FOR YOU :
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work.
Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering.
You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents.
The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org / volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here : Summary of Rights
Last updated : 2024-04-27
Full Time
Social & Legal Services
$50k-69k (estimate)
04/29/2024
05/02/2024
STEUBENVILLE, OH
100 - 200
2009
KATHLEEN MUSSO
$10M - $50M
Social & Legal Services
The job skills required for Support technician include Troubleshooting, Customer Service, Problem Solving, Computer Science, Written Communication, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support technician positions, which can be used as a reference in future career path planning. As a Support technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support technician. You can explore the career advancement for a Support technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.