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Customer service
American Red Cross Rochester, MI
$39k-49k (estimate)
Full Time | Social & Legal Services 2 Months Ago
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American Red Cross is Hiring a Customer service Near Rochester, MI

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.

Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description :

Candidate must reside in one of the following locations to be considered : Algonac , Allenton, Anchor Bay, Anchorville, Armada, Auburn Hills , Berkley, Bloomfield Twp, Brandon Twp, Center Line, Chesterfield, China Twp, Clawson, Clay Twp, Clinton Twp, Commerce Charter Twp, Davisburg, East China, Emmett, Fair Haven, Ferndale, Fort Gratiot Twp, Four Towns, Fraser, Harrison Twp, Harsens Island, Hazel Park, Highland Charter Twp, Highland Park, Holly, Huntington Woods, Independence Charter Twp, Keego Harbor, Kimball, Lakeport, Lakeville, Lenox, Leonard, Lesterville, Lynn, Macomb, Madison Heights, Marine City, Marysville, Memphis, Milford Charter Twp, Mount Clemens, New Baltimore, New Haven, New Hudson, North Lakeport, Oak Park, Oakland Charter Twp, Orchard Lake Village, Orion Twp, Pleasant Ridge, Pontiac, Port Huron, Port Hurton Charter Twp, Ray, Richmond, Riley, Roberts Landing, Rochester, Romeo, Royal Oak, Royal Oak Charter Twp, Saint Clair, Shelby Twp, Smiths Creek, Sterling Heights, Sylvan Lake, Township of Cottrellville, Trenton, Troy, Utica, Village of Clarkston, Walled Lake, Warren, Washington, Washington Twp, Waterford Twp, West Bloomfield Twp, White Lake Charter Twp, Wixom, Yale

Why Choose Us?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity .

Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW (Job Overview) :

When you join ourteamyou will be utilizing your healthcare and / or customer service skills to assist with every step of the blood collection process.

This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization.

To learn more about being a phlebotomist and the impact you can make in this position, watch this short video : rdcrss.org / lifesavingrole

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities) :

  • Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.
  • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
  • Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
  • May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.

Standard Schedule :

  • Variable shift Monday-Friday and every third weekend (Saturday & Sunday with 2 days off during the week)
  • To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights,weekendsand holidays.

Overnight travel may be required in some locations.

Schedule is provided 2-3 week in advance

Pay Information :

Starting rate $17.46

WHAT YOU NEED TO SUCCEED (Minimum Qualifications) :

  • High school diploma or equivalent required
  • Customer service experience and effective verbal communication skills are required
  • A current, valid driver's license with good driving record is required.
  • Physical requirements may include the ability tolift upto 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs.

in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.

Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications) :

  • Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
  • Prior leadership experience

BENEFITS FOR YOU :

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work.

Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO : Starting at 15 days a year; based on FLSA status and tenure
  • Holidays : 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with Company Match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance : Short Long Term
  • Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering.

You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents.

The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org / volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here : Summary of Rights

Last updated : 2024-02-26

Job Summary

JOB TYPE

Full Time

INDUSTRY

Social & Legal Services

SALARY

$39k-49k (estimate)

POST DATE

02/28/2024

EXPIRATION DATE

03/28/2024

HEADQUARTERS

STEUBENVILLE, OH

SIZE

100 - 200

FOUNDED

2009

CEO

KATHLEEN MUSSO

REVENUE

$10M - $50M

INDUSTRY

Social & Legal Services

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