19 Assistant Customer Service Manager Jobs in Rochester, MI
Kroger Rochester Hills is Hiring an Assistant Customer Service Manager Near Rochester, MI
Department: Front-end
Position Reports To: Store Management
Position Summary:Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and
safety of others.
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering
questions regarding products sold within the department and throughout the store. - Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
- Assist with monitoring and control supply expenses for the department.
- Assist with managing cash control, sales and cash items and records for the store.
- Manage the scheduling of Front-end associates to provide adequate department coverage.
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
- Assist with creating and execute budgets and scheduling of labor in partnership with store management.
- Assist in the development and implementation of department action plans to achieve desired results.
- Collaborate with Front-end associates and promote teamwork.
- Display a positive attitude.
- Stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
- Adhere to all local, state and federal laws, and company guidelines.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Customer Service Manager
- Other management positions within company.
Job Summary
Full Time
$65k-92k (estimate)
04/03/2023
05/14/2024
The job skills required for Assistant Customer Service Manager include Customer Service, Scheduling, Futures, Integrity, Food Safety, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Customer Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Customer Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Customer Service Manager. You can explore the career advancement for an Assistant Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Customer Service Manager job description and responsibilities
Assistant customer service managers usually play the role of a front man.
03/27/2022: Indianapolis, IN
Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways.
02/04/2022: Killeen, TX
They face customers or consumers who are either complaining or raving about their product and services.
02/22/2022: Saginaw, MI
Plan, coordinate and assign daily workload to customer service team.
02/14/2022: Daytona Beach, FL
Deliver world class services to ensure customer satisfaction.
02/27/2022: Philadelphia, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Customer Service Manager jobs
That's why all organizations establish a separate customer service department to take care of their customers.
03/10/2022: Dayton, OH
Some managers work their way up from roles such as customer service assistant, gaining relevant qualifications and experience where possible.
04/05/2022: Little Rock, AR
Speculative applications to employers of customer service staff may prove fruitful.
03/25/2022: Virginia Beach, VA
Customer service - assistant service managers should have great customer service skills to resolve queries or complaints professionally, maintaining a polite manner at all times.
01/23/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Assistant Customer Service Manager.
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