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Objectives: Lead, manage, train, and develop Welcome Desk team members according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy in order to continually provide optimal performance for net member growth, retention, and club profitability. Manage all department-specific revenue and non-revenue performance and payroll budgets in order to maximize the Welcome Desk effectiveness. The Welcome Desk Manager will grow the Welcome Desk program and team, assist in regional operational committees, and fully support an aligned and consistent Welcome Desk strategy for the company.
Reports to: Assistant General Manager and General Manager
Criteria: Knowledge of retail or business software/ Microsoft office and Windows.
Proficient oral and written communication skills
2-3 years customer service experience and Management/leadership experience
Red Cross CPR/AED certification required within 60 days of hire
As an AFF team member, responsibilities include, but are not limited to:
As a Welcome Desk Manager, responsibilities include, but are not limited to:
Other
Education & Training Services
$46k-62k (estimate)
02/10/2024
06/04/2024
amfamfit.com
RICHMOND, VA
200 - 500
1988
KATIE ALLEN
$10M - $50M
Education & Training Services
American Family Fitness is a locally owned and operated company out of Richmond, VA dedicated to improving the physical and mental well being of our community. With nine locations across Central Virginia, American Family Fitness is committed to quality service in a warm, friendly environment. Serving 110,000 members and over 1,200 employees for 30 years, American Family Fitness offers state-of-the-art facilities and equipment as well as specialty services, including KidZone, personal training, small group, and team training, a variety of group exercise and aquatics classes. For more informatio...n, visit amfamfit.com. Corporate Wellness Healthy Employees = A Healthy Bottom Line American Family Fitness partners with companies across Central Virginia to help improve the health and well-being of their employees. An AFF Corporate Partnership enhances a company's wellness initiatives and shows its employees that it is committed to helping them adopt a healthier lifestyle. If youre interested in learning how your company can become a part of the Family, please contact Alisa Varela, Director of Corporate Wellness, at 804-414-3029.
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The job skills required for Welcome Desk Manager include Customer Service, Leadership, Promotion, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Welcome Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Welcome Desk Manager. Select any job title you are interested in and start to search job requirements.