1 Desk Side Support Technician Job in Richmond, VA
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Randstad Digital is Hiring a Desk Side Support Technician Near Richmond, VA
Job Details
The Deskside Support Technician is responsible for completing all in scope support services, including but not limited to, break-fixes, new system installation, asset moves, software installations, software and hardware upgrades, as well as the tracking of assets. Under the supervision of the Service Delivery Manager, the technician is expected to follow established operational standards and must be completely focused on providing outstanding customer service to employees. If you are intersted in this position please send your resume directly to
location: Richmond, Virginia
job type: Contract
salary: $20 - 23 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Required Skills -
Hardware/Software configuration in Windows OS Environment
Software Installs
Computer and iPhone support
Windows OS experience
Mobile Phone Support(primarily IOS)
Job Duties -
- Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed
Break-fix repairs, including ordering parts
Application software support
Peripheral Support
Malware and Virus repairs
Hardware and Software Configuration Changes
Application software installations and support
Engage vendors or technical resources for assistance
Document issue resolution
Apple iPhone Support, Apple MacBook Knowledge
A Certification desired
Job Requirements -
The Deskside Support Technician is responsible for completing all in scope support services, including but not limited to, break-fixes, new system installation, asset moves, software installations, software and hardware upgrades, as well as the tracking of assets. Under the supervision of the Service Delivery Manager, the technician is expected to follow established operational standards and must be completely focused on providing outstanding customer service to employees.
Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed
Break-fix repairs, including ordering parts
Application software support
Peripheral Support
Malware and Virus repairs
Hardware and Software Configuration Changes
Application software installations and support
Engage vendors or technical resources for assistance
Document issue resolution
Apple iPhone Support, Apple MacBook Knowledge
A Certification desired
Desired Skills & Experience -
Hardware/Software configuration in Windows OS Environment
Software Installs
Computer and iPhone support
Windows OS experience
Mobile Support
2 years experience with both hands on and remote Deskside Support experience.
strong Customer Skills
A Certification desired
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: High School
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Job Summary
Full Time
$51k-66k (estimate)
05/10/2024
05/23/2024
The job skills required for Desk Side Support Technician include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Desk Side Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desk Side Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desk Side Support Technician positions, which can be used as a reference in future career path planning. As a Desk Side Support Technician, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desk Side Support Technician. You can explore the career advancement for a Desk Side Support Technician below and select your interested title to get hiring information.
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