Description

TITLE: House Manager
REPORTS TO: Audience Services Manager
STATUS: Seasonal/Part Time/Non-Exempt Shared Role
GRADE: $24/hour based on experience or well demonstrated suitability

Position Purpose: A House Managers primary purposes are to ensure the safety, comfort and smooth flow of patrons throughout our spaces during events and performances; and to champion A.C.T.s efforts in providing a warm, equitable and inclusive experience for patrons, staff, students, volunteers and visitors alike.

Responsibilities:

• Shift supervisor to Front of House (FOH) staff; union ushers, bar staff and volunteers.
• Providing guests with exceptionally warm, efficient and equitable experiences.
• To be an informed liaison to FOH staff, box office, stage crew and patrons;
  • Distilling the requirements for each shift into actionable tasks, briefing and managing staff and volunteers on the execution of those tasks,
  • Communicating and collaborating well with Stage Management to ensure on-time performances and support where needed,
  • Communicating and collaborating well with the Box Office to ensure quick resolution of patron seating issues or special needs.
• To resolve patron/visitor issues, leveraging solid de-escalation practices, with warmth and authentic care.
• To align with behavioral policies designed to promote an inclusive and diverse culture.
• To undergo training to understand how we promote an actively;
  • Anti racist;
  • Anti sexist;
  • Anti homophobic;
  • Anti transphobic and;
  • Anti Abelist culture within our spaces.
• Overseeing the execution of, and adherence to, COVID and other safety policies and procedures.
• Managing concessions staff and banks, completing accurate per-performance financial reports/deposits.
• Completing a per-performance House Manager Report to communicate opportunties, issues.
• To raise opportunities for improvement, issues and ideas for resolution with a collaborative and forthcoming approach.
• To be available for regular evening and weekend work, as well as occasional weekday morning work.

Qualifications

Required/Minimum Qualifications or Basic Qualifications:

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Experience working in a theater, audience management, or large-scale events settings. 
• Demonstrated customer service experience where de-escalation, empathy, strong verbal and listening skills were excercised.
• Basic mastery of Outlook and Excel, general familiarity with POS systems and an apptitude to learn other technology as needed – training will be provided.
• Simple accounting with emphasis on accurate preparation and maintenance of financial records, daily reports and deposits.
• Training in Event Safety, First Aid, CPR and AED knowledge are a plus - Training will be provided.

Physical Requirements
Must be able to respond quickly both mentally and physically in order to handle competing requests, complaints, emergencies and other high pressure situations that might arise. Agile up and down staircases. Able to lift at least 35 lbs (stanchions, program boxes, ticket stands, etc.). Ability to see well while moving in a darkened theater. Ability to assist others physically in an evacuation scenario. 

COVID-19 Vaccination Policy
ACT requires all staff to provide proof of vaccination against COVID-19 or obtain an approval for exemption due to medical or religious reasons by commencement of employment.

Added Perks
A.C.T.’s Audience Services provides a unique work experience where live theatrical production meets education, hospitality and special events celebrating theater, donors and community. Employees enjoy discounts for theatrical training and merchandise, free tickets to our performances, a flexible schedule, training opportunities and more. We work hard to support a diverse and amiable culture where accountability, trust and a sense of fun provide a work place we can all enjoy.