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Candidates who include a cover letter explaining their connection to our ABS mission will receive special consideration. Resumes should include a link to your LinkedIn profile.
DIGITAL BIBLE LAB PURPOSE
The Customer Care Associate will join the Digital Bible Lab team at American Bible Society. We work with a vast network of global partners to remove barriers to Scripture access by developing and supporting amazing technology. The team's work is heavily focused on the Habakkuk 2:14 vision which is central to American Bible Society’s calling and purpose: that “the earth would be filled with the knowledge of the glory of the Lord as the waters cover the sea.”
Starting with this guiding vision, the Digital Bible Lab is a distributed team that works with a global network of partners (domestic and international) to develop the strategies, methods, and tools that move us closer to a world in which everyone on the planet can experience the Gospel hope found in God’s Word.
JOB PURPOSE
The Customer Care Associate will join the Operations Team of the Digital Bible Lab. The Operations Team’s mission is to care for and support the people and operations of the Digital Bible Lab, cultivating a thriving team and fostering a ripple effect of impactful and enduring outcomes by delivering sensible solutions and steadfast service.
Customer Care includes:
KEY FUNCTIONS
ESSENTIAL TRAITS & SKILLS
OTHER POSSIBLE TRAITS & SKILLS ARE A PLUS
EDUCATION AND TRAINING
WORKING CONDITIONS
SPECIAL REQUIREMENT
A background check is required after a conditional job offer is extended. Consideration of the background check will be tailored to the requirements of the job.
The mission of American Bible Society is to make the Bible available to every person in a language and format each can understand and afford so all people may experience its life-changing message.
Full Time
Print & Book Publishing
$56k-74k (estimate)
05/19/2024
07/18/2024
americanbible.org
PHILADELPHIA, PA
200 - 500
1816
NGO/NPO/NFP/Organization/Association
ROBERT L BRIGGS
$50M - $200M
Print & Book Publishing
American Bible Society is a non-profit organization that publishes and distributes translated bibles.
The job skills required for Customer Care Associate include Customer Service, Customer Care, Problem Solving, Initiative, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.