66 Customer Support Associate Jobs in Philadelphia, PA
Signature is Hiring a Customer Support Associate Near Philadelphia, PA
We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build our client’s reputation. Our Customer Support Associates do an exceptional job of creating the most enjoyable experience possible for our customers. We strongly believe in the value of investing in our Customer Support Associate team by creating a positive culture to train, develop, and motivate our Team, setting you up with the tools for professional success!
Are you?
- Energetic
- A go-getter
- Quick on your feet
- Friendly and outgoing
- A team Player
- Great with people
- Become an expert in product knowledge to provide solutions to customer questions and concerns
- Gather and input customer order information
- Develop effective questioning to determine customer needs and provide practical solutions
- Remain professional, courteous, helpful, and sympathetic to customer needs at all times
- Perform customer outreach and educate them on services and products
- Work collectively with customer support and management team to improve the customer experience and increase customer retainment
- Raise issues of concern or problems to the attention of upper management
- Perform other duties as assigned by management
- No experience necessary we will train in all aspects of the position
- High school diploma or GED
- Call center, sales, customer service, retail, or service industry background is a plus
- Ability to communicate effectively and sensitively to customer complaints
- Detail-oriented with excellent follow-up practices
- Ability to think quick on your feet and ask questions
- Ability to work untraditional hours and show flexibility
- Ability to adapt to change and address multiple issues simultaneously
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Job Summary
Full Time
Specialty Trade in Construction
$54k-70k (estimate)
11/22/2023
07/06/2024
ts-grp.com
PORT NECHES, TX
50 - 100
2007
BRITT BOREL
$10M - $50M
Specialty Trade in Construction
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About Signature
Signature Group provides multiple services to the industrial, commercial, institutional, and municipal industries. Our objective is to offer turn-key services to meet our clients needs. Benefits of a Bundle Contractor- One contact for multiple service lines, improved communication, safety, and quality, reduces handoffs and delays between crafts, decreases mobilization and demobilization costs, and creates efficiency within procurement. Call us for your Building Construction, Civil Construction, Industrial Cleaning, Disaster Recovery, Maritime, Roofing, & Waterproofing needs.
The job skills required for Customer Support Associate include Call Center, Customer Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
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