VALNET Inc, is currently searching for a Customer Support Specialist to assist with customer inquiries, report distribution and data entry into our systems! Our focus is on quality, NOT quantity when it comes to answering calls and ensuring client satisfaction.

Our Customer Service department is staffed with knowledgeable, courteous individuals. Customers count on us to provide quick and accurate responses to their questions. Candidates must have strong written, oral and time management skills along with a strong desire to succeed.

Responsibilities:

• Respond promptly to inquiries from customers and our sales force
• Maintain a positive, empathetic, and professional attitude.
• Implement process improvements & coordinate with colleagues as necessary.
• Process orders, forms, applications and requests.
• Keep records of customer interactions and transactions.
• Work in various databases including Excel, Microsoft and Access

Requirements:

• Strong written, oral, and time management skills
• High school diploma, general education degree, or equivalent
• Calm positive demeanor with customers
• Comfortable using computers
• Experience working in customer support
• Strong time-management skills

*This is a work remote position but does require candidates to live in US.

If you want to work with a company that will change your outlook on achieving your goals and establishing your future, please send a resume.

Job Type: Full-time, Part-time

Pay: $24.80 - $30.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1-3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote