41 Customer Care Representative, Philadelphia, PA Jobs in Philadelphia, PA
2023 EVP Refresh is Hiring a Customer Care Representative, Philadelphia, PA Near Philadelphia, PA
Associate Customer Care Representative
Philadelphia Regional Office
2 Walnut Grove Dr, Horsham, PA 19044
Your future is our business.
Our Horsham, PA branch is seeking an Associate Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.
Responsibilities
- Conduct professional telephone conversations to service existing accounts in a high call volume environment
- Problem-solve and use time effectively to multitask and prioritize work
- Work well with others in a team setting
- Gain customer trust and respect by establishing and maintaining effective relationships
- Meet production goals, as shown through policies written and Amica Life referral
Hours
The 40 hour schedule will be Monday through Friday between the core hours of 8 AM and 5 PM, with the potential to work holidays and a few Saturdays per year. Work from home may be available up to two days a week once trained to work independently.
Qualifications
- High school diploma or equivalent education required
- Previous customer service and sales experience
- Excellent interpersonal and communication skills
- Computer keyboard and processing skills
- Previous insurance background is a plus, but not required
- After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Perks and Benefits
- Paid vacation, holidays and sick day
- Competitive salaries and exceptional benefits
- Generous leave programs, including paid parental bonding leave
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Student Loan Repayment and Tuition Reimbursement programs
- Fitness and wellness reimbursement
- Generous retirement benefits
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
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Job Summary
Full Time
05/13/2024
07/11/2024
The job skills required for Customer Care Representative, Philadelphia, PA include Customer Service, Communication Skills, Futures, Customer Care, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative, Philadelphia, PA. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative, Philadelphia, PA. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative, Philadelphia, PA positions, which can be used as a reference in future career path planning. As a Customer Care Representative, Philadelphia, PA, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative, Philadelphia, PA. You can explore the career advancement for a Customer Care Representative, Philadelphia, PA below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
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A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
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Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
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