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Role : Full-Time Delivery Station Customer Service Associate
Job Type : Permanent
Location : 110 Fordham Road, Wilmington, MA
Pay Rate : $20.45 / hour
Schedule : Tuesday-Saturday 11 : 00AM-8 : 00PM
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
As a Delivery Station Customer Service Associate, you will be responsible for :
Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs;
Soliciting customer feedback to improve customer experience.
Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures.
Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
BASIC QUALIFICATIONS
Basic Qualifications
Preferred Qualifications
1996 - 2024, Amazon.com, Inc. or its affiliates
PREFERRED QUALIFICATIONS
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Last updated : 2024-04-23
Full Time
Business Services
$41k-52k (estimate)
04/24/2024
04/29/2024
BEAUMONT, CA
>50,000
2020
Business Services
The job skills required for Customer service include Customer Service, Problem Solving, Products and Services, Customer Support, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service positions, which can be used as a reference in future career path planning. As a Customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service. You can explore the career advancement for a Customer service below and select your interested title to get hiring information.