Position Summary

The Food Runner/In Room Dining Server isresponsible for garnishing, expediting, and bringing food to the guests in atimely manner and maintaining excellent customer service during the guestexperience.

Duties andResponsibilities

· Communicates effectively and genuinely withguests, employees, and other departments.

· Engage with customers in a friendly manner andanticipate their needs.

· Able to completely describe all dishes beingserved including any dietary or allergy restrictions.

· Communicates with servers and managersregarding the guest request.

· Help food preparation staff when necessary.

· Ensures that all plates are plated, garnished properly,and have proper serving utensils.

· Delivers food to guests appropriately based onseating positions and setting standards.

· Helps to maintain the cleanliness andefficiency of the kitchen by following runners side duty sheets (including butnot limited to): cleaning and setting up of all expediting areas (shelves,prep, surfaces, walls, floors, etc.)

· Clean and maintain service trays, IRDcontainers, and stands.

· Complies with all occupational, health andsafety standards.

· Stocks plates, glasses, utensils, and specialevent items as directed.

· Deliver all F & B ordered items and VIPamenities to guest rooms per request.

· Handle cash, room charges, guest membercharges and credit card charges according to procedures.

· Communicate with the kitchen regarding menuquestions, the length of wait, re-cooking orders, and product availability.

· Develop and maintain positive workingrelationships with others and support your team to reach common goals.

· Ensure adherence to quality expectations andstandards.

· Maintain complete knowledge of all liquorbrands, beer and non-alcoholic selections, correct glassware and garnishes inoutlet assigned.

· Employees mustalways be attentive, friendly, helpful, and courteous to all guests, managersand fellow employees.

· Perform other tasks as requested bySupervisors or Managers.

 Skills/Requirements

· A positive attitude and ability workwell under pressure with bussers, cooks, and other staff.

· Able to perform high-quality workwhile unsupervised.

· Able to handle money accurately andoperate a point-of-sale system.

· Ability to work in a fast-paced workenvironment and deliver orders in a timely manner.

· Thorough knowledge of wine, beer,and spirits.

· Strong communication skills.

· Must be able to work flexibleschedule including weekends, nights, and Holidays.

· Follow all company policies andprocedures including proper timekeeping and emergency and safety procedures.

Physical Demands

Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

· Must be able to work in outdoor elements suchas precipitation and wind with minimal ventilation and small/enclosed space.

· Ability to handle equipment, mirrors, or otherdisplay items as well as grasp, lift, push/pull and carry same physically andsafely from shelves and otherwise transport up to 50 pounds.

· Must be able to exert well-paced ability inlimited space and to reach other locations of the hotel/restaurant on a timelybasis.

· Must be able to lift up to 30 lbs. on aregular and continuing basis.

· Must be able to bend, stoop, squat and stretchto fulfill required tasks.

· Requires grasping, writing, standing, sitting,walking, repetitive motions, bending, climbing, listening, and hearing abilityand visual acuity.

· Talking and hearing occur continuously in theprocess of communicating with guests, supervisors, and co-workers.

· Vision occurs continuously with the mostcommon visual functions being those of near and color vision and depthperception.

· Requires manual and finger dexterity to useand operate all necessary equipment.

· Knowledge of Forbes travel servicestandards.

· High school or equivalent education required

 Licenses or Certificates

· Ability to obtain and/or maintain any government requiredlicenses, certificates or permits must be “SERV Safe Certified” by the State ofFlorida.