Welcome to Amada Senior Care, where we believe in spoiling our caregivers while upholding our standards with pride! Are you a creative writer who's comfortable speaking in front of others? Can you mix fun and enforcement seamlessly? If so, buckle up because you're about to embark on a rewarding journey! We need a Caregiver Support Specialist who can inspire with words, organize fun events, and ensure rules are followed. Join us in spreading joy and enriching lives each day!
Position Summary
An Amada Caregiver Support Specialist is the liaison between caregivers, clients and the operations team. The Caregiver Support Specialist role is responsible for building and maintaining caregiver relationships with the goal to increase employee retention and satisfaction. This supervisory position is a resource for training, encouragement, coaching and mentoring.
The Caregiver Support Specialist reflects the values of Amada Senior Care at all times, and represents the outstanding and professional image of Amada Senior Care.
Essential Duties and Responsibilities

• Caregiver Supervision
  • Develops a relationship with caregivers that builds trust, support and understanding that Amada Senior Care values and appreciates their hard work and contribution to the Amada team
  • Determines what is needed through common sense and problem solving to retain the caregiver as a satisfied employee
  • Problem solves, mediates and documents all client and caregiver concerns/issues/incidents to ensure there is a resolution for client/caregiver satisfaction
  • Maintains caregiver files and accurate caregiver census
  • Updates caregiver certificates and documents
  • Maintains caregiver supplies
  • Responsible for caregiver on-boarding, training, development, discipline, terminations, retention and reviews
  • Provides technical help for Axiscare application
  • Organizes caregiver events
• Demonstrate effective communication – this job entails a great deal of writing
  • Communicate with Schedulers caregiver satisfaction/issues/concerns
  • Communicate with Care Coordinator caregiver issues/concerns
  • Coordinate and communicate with staff about client and/or caregiver incidents
  • Document in Axiscare client and caregiver interactions
  • Take detailed messages and relay them to the appropriate person
  • Create caregiver newsletter
• Covers client shifts if needed
• Assists with assigning & scheduling caregivers with clients (directed by schedulers)
• Assist with answering phones
• Ensure outstanding attention to detail
• Be prepared for weekly office and staff meeting – issues/concerns/praises and KPI’s
• On call responsibilities
  • Work on call nights/weekends and holidays as scheduled
  • Answer all calls and text
  • Address issues if immediate
  • Fill shifts if immediate need
  • Communicate with clients and caregivers as needed
  • Take intake calls and forward to Senior Care Advisors
• Work directly with the Director of Operations and owners of Amada Senior Care and assist with any tasks he/she assigns

Knowledge, skills & abilities

• Strong dedication to reliability / dependability in adhering to attendance policies, and able to balance scheduling priorities in ways that do not adversely affect the clients and organization
• Strong attention to detail with the ability to consistently follow oral and written instructions, procedures, and accurately record documentation for clients and caregivers
• Excellent written and oral skills. Able to use grammar/spelling correctly via text, and email to demonstrate professionalism
• Highly organized with the ability to plan, prioritize, and meet deadlines in a fast-paced environment
• Ability to exercise good judgment and self-control
• Ability to communicate and remain calm under stress
• Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges
• Exceptional interpersonal skills / human relation skills and bed-side manner that positively benefits interaction with internal and external clientele and their families and caregivers
• Demonstrated ability to operate safely in the workplace and maintain safety standards
• Ability to work autonomously and understand when a supervisor needs to be involved in decision making
• Self-motivated, with a dedication to keeping up to date technically and procedurally, and applying new knowledge to your job

Qualifications

• High school diploma or GED
• Previous CNA or Caregiver experience
• Excellent written and verbal communication skills
• Proven ability to effectively handle multiple priorities
• Proven ability to think with clarity under pressure
• Likes to problem solve
• Demonstrate initiative to work independently day in and day out
• Schedule flexibility to work on-call
• Basic Computer proficiency (Microsoft Office Products, Mac Platform preferred) as well as the ability to learn new applications
• Ability to successfully pass a background check and other pre-employment screening
• Must have:
  • Valid driver’s license
  • Clean DMV record
  • Current auto insurance
  • Access to reliable transportation for daily business use.
• Preferred:
  • 2 years in a non-medical home care, home health, hospice or referral placement agency, recent college degree in a related field may be applicable
  • Thorough understanding of various senior resources

Benefits of working with AMADA:

• Great Place to Work certified! – work in an enjoyable and rewarding work environment
• On-Demand Pay (no more waiting for Fridays)
• Major Medical, Dental and Vision Benefits
• Telemedicine
• Supplemental Benefits
• 401K Matching
• Long-Term Disability Insurance
• Paid Time Off
• A Rating with the Home Care Standards Bureau