ESSENTIAL FUNCTIONS

• Respond to phone and email inquiries from potential students and schedule appointments to meet with an Admissions Representative. Reschedule appointments as necessary.

• Maintain campus admissions calendars to ensure appointment accuracy.

• Distribute and mail school and program information to prospective students.

• Maintain computer records of all telephone calls and inquiries received. Add leads into student contact system.

• Maintain the lead management system for record keeping and reports.

• Review weekly and monthly reports for all appointments, leads, interviews and enrollments.

• Distribute bulk mailings for all prospective applicants.

• Contact no shows to encourage them to reschedule their appointment.

The list of essential functions is not exhaustive and may be supplemented.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent education required. Associate or Bachelor degree preferred.
• Two (2) years of call center, administrative or customer service experience required.
• Sales or Admissions/Higher Education experience preferred.
• Experience using a contact management database preferred.
• Excellent verbal and written communication skills.
• Any equivalent combination of training, education or experience that meets the minimum qualifications.

Experience

• 2 year(s): Call center, administrative or customer service

• Sales or Admissions/Higher Education

Education

• Associates or better

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Loyal: Shows firm and constant support to a cause

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization