Hi, I hope this email finds you well! My name is Julianna Spicer with ALTA IT Services. We have an opening for a Loan Protection Program Specialist role with one of our top clients. If this position interests you, please apply and I will reach out to you

 
Loan Protection Programs Specialist

Location: Hybrid from Pensacola, FL (1-2 days/week onsite)

Pay Rate: Open to W2 hourly and salary

Position Type: Multiyear Contract

Requirements

• Experience in progressively responsible administrative work
• Ability to work independently and in a team environment
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective database, word processing, and spreadsheet software skills
• Effective verbal and written communication skills

• Review GAP Services Application (NFCU 298A) for completeness and accuracy to determine if additional information and/or supporting documentation is required from the member

NFCU 298A is a form that members submit to add or cancel Guaranteed Asset Protection (GAP) product to our members. The form has the members loan number, vehicle identification number, account number to debit GAP fees and signatures that need to be validated with the information on file in the Navy Federal data base.
• Process NFCU 298A’s and make decisions within established guidelines and policies by transfer, finance, cancel, refinance or to send a letter for incorrect NFCU 298’s received
• Research, analyze and resolve NFCU 298A discrepancies
• Receive guidance and instructions from Loan Protection supervisors regarding complex issues that are beyond scope for your review
• Maintain detailed records and contact history information on each member interaction and actions taken on your excel spreadsheet
• Communicate with members via eMessage for NFCU 298A questions